Terms and Conditions

Last updated: October 28, 2026

These Terms and Conditions ("Terms") apply to your use of www.magiccityautoglass.com (the "Website") and to the mobile windshield repair, windshield replacement, chip repair, and headlight restoration services provided by Magic City Auto Glass, LLC (also known as Magic City Glass, "Magic City Auto Glass," "we," "us," or "our") (the "Services"). By using the Website, requesting a quote, or booking Services, you agree to these Terms. If you do not agree, please do not use the Website or the Services.

1. Our Services

We provide mobile and in-shop glass services in the Greater Birmingham, Alabama area. Service availability depends on your location, schedule, glass availability, and weather. We may decline or stop a job that cannot be done safely or properly.

2. Quotes, estimates, and inspection

Quotes and estimates, including those given by phone, text, chat, a web form, photos, or automated or AI-assisted tools, are based on the information you provide and are not final until confirmed by our team. The final price and the right repair method are determined after our technician inspects the vehicle. If the damage or your vehicle differs from what was described, we may adjust the quote or decline the job.

3. Chip repair and technician determination

Chip repair is offered only for damage that our technician determines can be safely and properly repaired. Long cracks, large chips, pre-existing or contaminated damage, and damage near the edge of the glass or in the driver's line of sight may not be repairable, and replacement may be recommended. A repair is meant to stop damage from spreading and improve appearance. It may not make the damage invisible, and we cannot guarantee that a repaired chip will never reopen or that the glass will never crack.

4. Windshield replacement, special-order glass, and ADAS

Replacement glass is matched to your vehicle's year, make, model, VIN, and options, so accurate vehicle information is important. Many vehicles have advanced driver assistance systems (ADAS) that may need recalibration after windshield replacement. Recalibration may be required by the vehicle manufacturer, is not included in a standard replacement unless stated on your written estimate or invoice, and is billed separately where applicable. Some recalibrations are performed by a third-party provider, and we will tell you when that applies.

Some glass must be special ordered. We will tell you before we order it if a deposit is required or if the order cannot be cancelled or returned once placed. You are responsible for telling us your vehicle's equipment and for confirming your vehicle's requirements.

5. Scheduling and mobile service

• For mobile service, please provide a safe, accessible location with enough space to work. Weather, glass availability, and access issues may require rescheduling.
• Please remove personal items from the work area and make sure the vehicle is available and accessible at the scheduled time.
• Windshield replacement needs the vehicle to sit for a safe drive-away period after installation, and some repairs and adhesives are affected by temperature and moisture. Our technician will tell you what to expect.
• Arrival times are estimates and are not guaranteed.

6. Pricing, payments, and billing

Pricing and taxes

You agree to pay the price shown on your estimate or invoice, plus any applicable taxes and any additional work you approve. Prices and offers may change before a job is booked.

When payment is due and how you can pay

Payment is due when the service is completed unless we agree otherwise in writing. We accept the payment methods shown on your estimate or invoice, which may include credit and debit cards, secure payment links, and other methods we offer from time to time.

Payment links and saved cards

We may send invoices and secure payment links by text or email, and payments are processed by third-party payment processors. We do not store your full payment card number on our systems. If you choose to save a card, you authorize us to charge it only for amounts you have approved, such as your estimate or invoice, approved additional work, or a membership you enrolled in. We will never ask you to send a full card number by text message, email, or chat. Please use only the secure payment links we send you or pay with our team directly.

Failed payments and unpaid balances

If a payment is declined or an invoice is not paid, you remain responsible for the balance, and we may contact you to arrange payment. We may pursue unpaid balances as permitted by law. Any late fee will be disclosed to you before you book or stated on your invoice.

Insurance payments

If you use insurance, you are responsible for any deductible and for any amount your insurer does not pay. If we agree to bill your insurer directly and the insurer denies or does not pay the claim, the unpaid amount becomes your responsibility. Your coverage and reimbursement are determined by your insurer and policy, and we do not guarantee that your insurance will cover any service.

Memberships and recurring charges

Recurring charges apply only if you enroll in a membership such as the Windshield Protection Plan. The plan's own Terms and Conditions, which you review at enrollment, state the amount, the billing schedule, how to cancel, and your payment authorization. We will not set up recurring charges unless you have agreed to them at enrollment. Joining a waitlist is not an enrollment and does not create a charge.

7. Cancellations, rescheduling, and no-shows

Please give us as much notice as possible if you need to cancel or reschedule so we can offer the time to another customer. If a cancellation, rescheduling, trip, or no-show fee applies, we will tell you before you book or state it on your estimate. If you are not present or the vehicle cannot be accessed when our technician arrives, we may need to reschedule your appointment.

8. Refunds, credits, and payment disputes

Most of our work is performed on site, and parts are ordered or prepared for your specific vehicle, so refunds are reviewed case by case and as required by law. If you are not satisfied with our work, please contact us promptly after the service so we can review the issue and make it right where it is covered by our workmanship terms. If a refund or credit is approved, it will be issued to the original payment method where possible.

If you see a charge you do not recognize or disagree with, please contact us first at [email protected] or (205) 984-1985 so we can resolve it quickly. If a charge is disputed with your card issuer, we may provide records of the service and your authorization to the issuer and its processor.

9. Offers, coupons, and promotions

• Offers and coupons (such as a chip repair discount) are valid only as described in the offer, while the offer is active, and for eligible customers, vehicles, and damage.
• Unless stated otherwise, an offer is limited to one per customer or vehicle, has no cash value, and cannot be combined with other offers.
• A "free mobile replacement" or similar offer waives the mobile service charge only. You pay for the windshield, replacement labor, and any required ADAS recalibration unless the offer clearly states otherwise.
• Offers are subject to inspection, technician determination, scheduling, and availability, and we may change or end an offer at any time.

10. Insurance claims

We may help you start or document an insurance claim if you ask. Your insurer decides coverage, your deductible, and reimbursement, and it may have its own requirements for glass repair or replacement. You are responsible for providing accurate policy and claim information.

11. Workmanship

Any workmanship warranty, if offered, is stated on your written estimate or invoice and applies only as written. Warranties do not cover damage caused after service, such as new impacts, accidents, vandalism, or misuse, or issues caused by information you provided that was inaccurate.

12. Your responsibilities

• Give us accurate contact, vehicle, and VIN information and tell us about known damage or conditions.
• Follow our after-service instructions, such as how long to wait before washing the vehicle.
• Use the Website and Services lawfully and respectfully.

13. Windshield Protection Plan

If you join the Windshield Protection Plan or its waitlist, the separate Windshield Protection Plan Terms and Conditions that you review at enrollment govern the plan, including its pricing, repair benefits, waiting period, billing, and cancellation. Joining the waitlist is not an enrollment and does not create a recurring charge.

14. Communications

By giving us your phone number or email, you agree that we may contact you as described in the text messaging section of our Privacy Policy. Consent to marketing texts is not a condition of purchase. You can reply STOP to texts or use the unsubscribe link in emails at any time.

15. Artificial intelligence and automated tools

We may use AI-assisted tools, such as a virtual assistant, chat, or automated messages, to answer questions, collect quote details, schedule appointments, and follow up. These tools may make mistakes, and information they provide is an estimate that our team confirms. You can ask to speak with a person at any time by calling (205) 984-1985.

16. Website use and intellectual property

The Website, including its text, graphics, logos, images, and design, belongs to Magic City Auto Glass or its licensors and is protected by law. You may view and use the Website for personal, non-commercial purposes. You may not copy, scrape, reproduce, or reuse our content, interfere with the Website's operation, or attempt unauthorized access.

17. Third-party links

The Website may link to third-party sites and services. We do not control them and are not responsible for their content or practices.

18. Disclaimers

The Website is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties not expressly stated in writing, including implied warranties, and we do not guarantee that the Website will be uninterrupted or error-free. Nothing in these Terms limits any rights you have under applicable law that cannot be waived.

19. Limitation of liability

To the fullest extent permitted by law, Magic City Auto Glass will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of use, profits, or data, arising from the Website or the Services. Our total liability for any claim relating to a Service will not exceed the amount you paid us for that Service. This section does not limit liability that cannot be limited by law.

20. Governing law

These Terms are governed by the laws of the State of Alabama, without regard to conflict of law rules, except where applicable law requires otherwise. Any dispute will be brought in the state or federal courts located in Alabama, unless the law requires another venue.

21. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date shows the latest version, and continued use of the Website or Services after an update means you accept the changes. Changes do not affect services already provided.

22. Contact us