Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how Magic City Auto Glass, LLC (also known as Magic City Glass, "Magic City Auto Glass," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.magiccityautoglass.com (the "Website"), request a quote, claim an offer, join a waitlist, enroll in a program, call or text us, or use our windshield repair, windshield replacement, chip repair, and headlight restoration services (together, the "Services").

By using the Website or the Services, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Website.

1. Information we collect

Information you give us

• Contact details such as your name, phone number, email address, and ZIP code or service address.
• Vehicle information such as year, make, model, and Vehicle Identification Number (VIN).
• Details about your glass damage, including answers to quote or survey questions and any photos you send.
• Appointment details, notes, and the content of messages, emails, chats, or calls with us.
• Insurance information, if you choose to share it so we can help with a claim.
• Enrollment, billing, and repair history information if you join a program such as the Windshield Protection Plan or its waitlist.
• Your marketing and communication preferences, including your consent or opt-out choices.

Information collected automatically

• Device and browser type, IP address, approximate location, pages viewed, links clicked, time on page, and the website or ad that referred you.
• Information collected through cookies, pixels, tags, and similar technologies (see Section 6).
• Information about calls to our tracking phone numbers, such as the date, time, duration, and the marketing source of the call.

Information from other sources

• Advertising platforms, such as lead forms you complete on Facebook or Instagram, or Google, which share the details you submit with us.
• Review and business listing platforms, if you leave a review or message us there.
• Our service providers and partners that help us operate the business.

2. How we use information

• To provide quotes, schedule appointments, perform repairs and replacements, and follow up on completed work.
• To communicate with you by text, email, phone, and chat about your request, appointment, service, payment, or membership.
• To process payments and send invoices, receipts, and payment links.
• To administer programs you join, including the Windshield Protection Plan and its waitlist.
• To send offers, coupons, and promotions, and to ask for reviews, where you have agreed or where the law allows.
• To advertise our Services, measure how our ads and website perform, and improve our marketing.
• To improve the Website and Services, train our team, and prevent fraud, misuse, and security problems.
• To comply with legal obligations and to protect our rights, customers, and employees.

3. Text messaging and mobile information

Program: Magic City Auto Glass Text Messaging, operated by Magic City Auto Glass, LLC.

If you give us your mobile number and agree to receive texts, we may text you about quotes and estimates, appointment confirmations and reminders, technician arrival and service updates, payment links and receipts, follow-up and review requests, offers and coupons, and programs you ask about, such as the Windshield Protection Plan.

How you opt in

• By submitting a form on our website, a landing page, or an ad (such as a quote, coupon, waitlist, or enrollment form) and checking or acknowledging the text messaging consent statement.
• By sending us a text message first, in which case we may reply in that conversation.
• By giving verbal or written consent to our team when you call or book service.

Consent to receive text messages is not a condition of purchasing any goods or services.

Frequency, cost, opting out, and help

• Frequency: Message frequency varies based on your requests and activity.
• Cost: Message and data rates may apply according to your mobile plan.
• Opt out: Reply STOP at any time (you can also use STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT). We will send one final message confirming your opt-out. Opting out of marketing texts does not stop messages about a service or appointment you requested unless you tell us you want those stopped too.
• Help: Reply HELP, call (205) 984-1985, or email [email protected].
• Delivery: Delivery is not guaranteed and may be delayed or blocked by your carrier or device settings. Carriers are not liable for delayed or undelivered messages. Please tell us if your phone number changes.
• Automated and AI-assisted messages: Some texts may be sent automatically or written with AI assistance. See Section 7.

4. Email

We may send you service emails and, where permitted, marketing emails. Every marketing email includes an unsubscribe link. If you unsubscribe from marketing, we may still send messages about your appointment, payment, or membership.

5. Phone calls and call tracking

We use call tracking to understand which advertising and website sources lead to phone calls. Calls to us may be recorded or monitored for quality, training, and record-keeping. By continuing a call after any notice we provide, you consent to this. You can ask us not to record by telling us at the start of the call, and we will do our best to honor your request.

6. Cookies, pixels, and tracking

We and our providers use cookies, pixels, tags, web beacons, and similar technologies to keep the Website working, remember your preferences, measure performance, and deliver and measure advertising. This includes tools such as Google Analytics, Google Ads, and the Meta (Facebook) Pixel and Conversions API. These tools may collect information such as your IP address, device identifiers, pages viewed, and actions you take, including form submissions, and may share it with the advertising platform so ads can be measured and shown to you or similar audiences.

Your choices:

• Adjust your browser settings to block or delete cookies. Some parts of the Website may not work without them.
• Use the ad settings in your Google and Meta accounts to limit personalized advertising.
• Use industry opt-out tools such as the Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org).
• Browser "Do Not Track" signals are not consistently recognized across the web. Where required by law, we honor recognized opt-out preference signals such as Global Privacy Control.

7. Artificial intelligence and automated tools

We may use artificial intelligence (AI) and automation to help run our business. For example, a virtual assistant, chat tool, or automated text or email may answer questions, collect quote details, schedule appointments, send reminders, or follow up with you. AI tools may also help us organize messages, draft replies, summarize calls, or analyze photos and information you send us for estimating purposes.

• Some replies you receive may be generated or assisted by AI. You can ask to speak with a person at any time by calling (205) 984-1985.
• AI-generated responses may contain errors. Quotes and information from automated tools are estimates and are confirmed by our team and subject to inspection.
• Please do not send sensitive information such as Social Security numbers, bank details, or full payment card numbers in chats, texts, or emails.
• We do not allow our AI service providers to use your personal information to market their own products. We use AI to support our team, not to make decisions that produce legal or similarly significant effects about you.

8. How we share information

We do not sell your personal information for money. We share information only as described here:

• Service providers that help us operate, such as providers for website hosting, customer communication, text and email delivery, scheduling, payment processing, analytics, document and signature tools, and AI-assisted tools. They may use information only to perform services for us.
• Technicians and subcontractors who perform your repair or replacement, who receive the details needed to do the work.
• Advertising and analytics platforms through cookies, pixels, and lead forms, as described in Section 6. Under some state laws this may be considered "sharing" for advertising. You can opt out as described in Section 12.
• Insurance companies or claim processors, when you ask us to help with a claim.
• Legal and safety reasons, such as responding to lawful requests, enforcing our terms, or protecting rights and safety.
• Business transfers, if we are involved in a merger, sale, or reorganization.

As stated in Section 3, mobile information and text opt-in consent are never shared with third parties for marketing or promotional purposes.

9. Payments

Payments are handled through secure third-party payment processors. We do not store your full payment card number on our systems. The processor's own privacy policy applies to the information you give it.

10. Windshield Protection Plan

If you join the waitlist or enroll in the Windshield Protection Plan, we collect and use your contact details, vehicle and VIN information, enrollment and billing information, and repair history to administer your membership, determine eligibility, and bill you. Program rules are described in the separate Windshield Protection Plan Terms and Conditions that you review at enrollment.

11. Data retention and security

We keep personal information for as long as needed to provide the Services, maintain business and tax records, resolve disputes, and meet legal requirements, and then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your choices and rights

You can ask us to access, correct, or delete your personal information, to stop marketing messages, or to opt out of advertising "sharing." Depending on where you live, including California and other states with privacy laws, you may also have the right to know what we collect, request a copy, and not be treated unfairly for using your rights.

• To opt out of texts, reply STOP. To opt out of marketing emails, use the unsubscribe link.
• To make any other request, email [email protected] or call (205) 984-1985. We may need to verify your identity before acting. An authorized agent may submit a request for you with your written permission.
• We will respond within the time required by law. Some information must be kept for legal or record-keeping reasons.

13. Children's privacy

The Website and Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

14. Third-party links

The Website may link to other sites, including advertising, review, and payment platforms. We do not control them and are not responsible for their privacy practices. Please read their policies.

15. Changes to this policy

We may update this Policy from time to time. The "Last updated" date at the top shows the latest version. Material changes will be posted on this page, and where required we will notify you directly.

16. Contact us